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Frequently asked questions

Will my companies connect their accounting software after I invite them?

It is a very simple process to connect accounting software data to Incued, it takes less than 5 minutes. Our CX team is seasoned in helping you tailor the onboarding strategy and messaging so that founders are comfortable in the process.

What if we don't have information rights?

It's common for follow-on investors to include a side letter requesting this right. We have a side letter template and a sample of an information rights clause should you need it. Financial information can also be shared voluntarily by the founder. For investors, it is a best practice to include information rights in your deals.

What if my portfolio company doesn't have a formal accounting software?

While some companies are too early for accounting software, most that take on investment should use one to keep their books in order and set a strong financial foundation to their organization. We would be happy to recommend a software that is right for them and connect your portfolio company with our network of CPAs.

Why would my portfolio companies connect their financials?

Incued provides the portfolio companies with these main benefits:

  • Organize critical data necessary for investor relations
  • Aggregate and standardize data from various accounting and payment software systems
  • See the performance of their own company at any given time

For a more extensive list, please see our article on “Why should I share my monthly financials with my investor?

What are the ownership rights to the data?

The portfolio company owns their financial data. Incued does not see your data.

A portfolio company will see only their own financial data and can control who they choose to grant access to their financial data.

What security protocols are in place?

Data security is very important to us. Incued follows the AWS Well Architected Framework for Security. All data is encrypted and we actively monitor for threats and access in our cloud and data environments. Incued has MFA and password protection features enabled for all user accounts. We have a Letter of Attestation from our SOC-II auditor available upon request.

How do I get live financial data from my portfolio companies?

Step 1: Invite portfolio company to Incued using “Add New Company” button in top right corner of your Portfolio Overview dashboard.

Step 2: Enter the email for the company or invite multiple at once.

The email you use doesn’t need to be the email associated with the accounting software, but those credentials will be needed.

Step 3: Your portfolio company immediately receives an invitation email and their administrator enters in accounting software login credentials.

With the emails gathered ahead of time, this can take less than 5 minutes and you never have to contact a company again about their financials.

How do I know the data is accurate?

The data is pulled in directly from the accounting software used by portfolio company via an API.

Incued currently supports Quickbooks Online, Sage, Freshbooks, Xero, and Microsoft Dynamics 365.

Double check that the data is pulling in for the portfolio company successfully if there are no yellow or red bars flags on the portfolio company record in the Portfolio Overview dashboard. Contact support@incued.com

How often is the data automatically refreshed?

Since the data is populated via API from the account software, the data is instantaneously and constantly refreshed. All numbers you see are updated in real-time. Reports are pulled on a monthly basis.

How many portfolio companies can I add?

Incued can support dozens or thousands of companies in and across  multiple portfolios. This amount is customized with your Incued Account Manager.

You can also invite multiple portfolio companies at once, using our bulk invite.

Is it compliant for me to get access to this information?

Often, investment agreements will include an “information rights” clause generally stating that the investor can request financial data and metrics from the portfolio company at any given time.

Incued, as middleware, is a tool to more easily facilitate that clause for both the company and the investor. For more information, contact sales@incued.com.

How much does Incued cost?

Incued is priced per portfolio company. Discounts are offered as portfolio size increases. To get a quote, please contact sales@incued.com.